Privacy Policy

This is the privacy policy of Château Wittem and its associated labels. This policy explains how we deal with personal data that we obtain through our contact with you. Château Wittem complies with the provisions of the General Data Protection Regulation (GDPR).

Personal data collected
We do our utmost to protect your data. We need personal data in order to be able to provide our services to you. Château Wittem processes this personal data as a result of your use of our services and/or because you provided that data to us yourself.
Château Wittem processes data for the following purposes:
• to provide and invoice our services
• to send our newsletters
• to process your order and inform you about its progress
• to store data for the performance of the Agreement and for publication
• to take measures to improve our services and to provide information or special offers

Minors
Château Wittem has no intention of collecting the data of persons under the age of 18. We therefore do not offer our services to minors. We encourage parents to actively monitor their children’s online activities in order to prevent the collection of children’s data without parental consent. If you believe that we have collected personal data about a minor without that consent, please contact us. We will then erase this data.

Security
When transmitting data, we use the ‘SSL security system’ (Secure Socket Layer) in conjunction with 128/256-bit encryption. Offering the highest level of security, this method is also used by banks, for example, to secure data for the purpose of online banking. All payment methods we offer are protected by the above-mentioned standard. You can see that your data is transmitted via an encrypted process by the key or lock icon in the status bar of your browser.

Data from website visits
We receive information each time you visit our website, such as through cookies. We use this information to get a better picture of our customers and to develop and adapt our services and website to suit your personal preferences.

On our website, we use Google Analytics to analyse the functioning of the site and to measure the effectiveness of traffic sources. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. We have no influence on this. We do not allow Google to use the analytics information obtained for other Google services. The information that Google collects is anonymised as much as possible. Your IP address is not made available.

Cookies
This website uses cookies. For more information about cookies, please read our cookie statement.

Data retention period and access
When you stop using our services, we are required to store some data for the statutory retention period. We delete data that is no longer needed. After the expiry of the statutory retention period, we destroy all data.

You have the right to access the data that we hold about you after you have stopped using our services. You can submit a request to access, correct or delete data via our contact form. In order to ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Please blacken your passport photo and citizen service number (BSN) in this copy. This is to protect your privacy. Château Wittem will respond to your request as soon as possible, but within four weeks.

Sharing with others
Château Wittem only shares data with third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Accessing and correcting data
You have the right to request access to and to correct or delete your data. See our contact page for our details. In order to prevent misuse, we may ask you to identify yourself adequately. If your request concerns access personal data linked to a cookie, you will need to send a copy of the cookie in question. You can find this in your browser’s settings.

Changes
This privacy statement is subject to change. Any changes will be announced on this page.